Refund & Returns Policy

Our Refund & Returns Policy

At Eviyon, customer satisfaction is important to us. We carefully check products before dispatch, but if you receive an incorrect, damaged or defective item, please contact us as soon as possible.

This policy explains the general conditions for requesting a return, replacement or refund for products purchased through eviyon.com.

When Can You Request a Return?

A return or replacement request may be considered when the product:

• Arrives damaged or defective.
• Is different from the product you ordered.
• Has a significant manufacturing or quality issue.
• Does not reasonably match the product ordered because of an incorrect item being dispatched.

Products should normally be returned in their original condition, with original packaging, tags and accessories where applicable.

Damaged, Defective or Incorrect Products

If your order arrives damaged, defective or contains the wrong item, please contact Eviyon promptly after delivery.

To help us investigate the issue, we may request:

• Your order number.
• Photos of the product received.
• Photos of the packaging or shipping label.
• A short description of the problem.

After reviewing the information, we will determine whether the item qualifies for replacement, exchange or refund.

Items That May Not Be Eligible for Return

Certain products may not be eligible for return because of their nature or condition after purchase.

Examples may include:

• Products that have been used, washed, altered or damaged after delivery.
• Products returned without their original packaging, tags or accessories where these are required for resale.
• Beauty or personal-care products that have been opened or used, where return is unsuitable for hygiene reasons.
• Products that have been damaged because of improper handling or storage by the customer.

Eligibility can depend on the specific product category and condition. Please contact us if you are unsure whether an item can be returned.

Exchange & Replacement

If an item is confirmed to be defective, damaged or incorrectly supplied, Eviyon may offer a replacement or exchange where the same or a suitable alternative product is available.

If the requested replacement is unavailable, we may discuss an alternative resolution, including a refund where applicable.

Refund Policy

Where a refund is approved, the refund will normally relate to the eligible amount paid for the returned product.

The final refund method and timing may depend on the original payment method, payment provider and the circumstances of the return.

Delivery charges may be treated separately depending on the reason for the return. For example, an incorrect or defective item may be handled differently from a return based on customer preference.

Return Shipping

If a return is approved, we will provide instructions regarding how and where the product should be returned.

Return delivery responsibility may depend on the reason for the return. Where the issue is caused by an incorrect, defective or damaged product, Eviyon will review the applicable delivery costs as part of the resolution.

Customers should use suitable packaging to protect the product while returning it.

Product Inspection

Returned products may be inspected before a replacement or refund is confirmed.

The inspection may consider the product's condition, packaging, accessories, tags and the reason provided for the return.

If the returned item does not meet the applicable return conditions, the request may be declined or an alternative solution may be offered.

Order Cancellation

If you need to cancel an order, please contact Eviyon as quickly as possible after placing the order.

Cancellation may not be possible once an order has already been processed, packed or dispatched.

If an eligible cancellation is approved, any applicable refund will be handled according to the original payment method and applicable conditions.

Before Returning a Product

Customers are responsible for ensuring that the product is properly packaged and that all relevant accessories, tags and original packaging are included where required.

Please also make sure that the order number and contact information are provided when communicating with our support team.

Updates to This Policy

Eviyon may update this Refund & Returns Policy from time to time to reflect changes to our products, services, operational procedures or applicable requirements.

The latest version published on this page will apply to future orders.

Need Help With a Return?

If you have a question about a return, replacement, exchange, damaged product or refund, please contact Eviyon with your order details.